At PACE STEP, we prioritize swift and secure delivery for all orders. Our team meticulously processes each purchase to ensure your carefully selected fashion items arrive in pristine condition. Whether you're refreshing your wardrobe with timeless classics or exploring contemporary styles, our logistics network is designed to handle diverse product categories with care. Orders are typically dispatched within 1-2 business days after payment confirmation, following thorough quality checks and packaging tailored to protect delicate materials and intricate designs during transit.

Processing times may vary slightly depending on order volume and product availability. Most domestic shipments are prepared within 48 hours, while international orders may require additional verification. Transit durations are estimated as follows: Domestic deliveries typically complete within 5-7 business days, while cross-border shipments generally require 10-15 business days. These timelines exclude potential customs clearance delays. Seasonal peaks or unforeseen circumstances may occasionally extend these periods, in which case customers will receive proactive notifications.

We offer transparent pricing with two straightforward shipping tiers:

• Standard Shipping (10-15 Business Days): Applies to orders totaling $0-$60, with a flat rate of $15
• Free Shipping (10-15 Business Days): Automatically applied to all orders exceeding $60 (up to $9,999)

These options balance affordability with reliable delivery standards. Note that expedited shipping may be available for select destinations at checkout.

Currently, we serve customers across North America, Europe, and major Asia-Pacific markets. Some remote locations or regions with complex import regulations may have restricted access. During checkout, our system automatically validates delivery feasibility based on your shipping address. For specific inquiries about serviceability in emerging markets or islands, please contact our support team prior to ordering. We're continuously expanding our logistics partnerships to reach more fashion enthusiasts worldwide.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing:

• A unique tracking number
• Carrier information
• Direct links to monitor progress

Our system also updates tracking data in your account dashboard. If you notice unusual inactivity (48+ hours without scans), our customer service team can initiate carrier investigations upon request.

While we partner with reputable carriers, occasional delays may occur due to weather, customs, or operational factors. If your package exceeds the estimated delivery window by 5+ business days, please contact [email protected] with your order number. For lost shipments confirmed by the carrier, we offer reshipment or refund options per your preference. Claims typically require 7-10 business days for resolution during which our team maintains transparent communication.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are determined by local authorities and vary by destination value thresholds. We declare all packages at actual purchase value and cannot mark items as "gifts" to circumvent fees. For accurate estimates, consult your national customs website prior to ordering. Note that delayed customs clearance doesn't qualify for compensation, though we'll provide necessary documentation to facilitate release if requested.