Hey there! At Pacestep, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder, Alex, started this journey from a tiny apartment in New York, one thing’s stayed the same: every email gets a personal reply. No bots, no canned responses—just real conversations.
I remember this one time—Alex stayed up until 2 AM helping a customer troubleshoot sizing issues before their vacation. That’s the kind of dedication you can expect from us. Whether you’ve got a question, a suggestion, or just want to chat about your latest purchase, we’re all ears.
Honestly? We learn more from customer feedback than any fancy market research. That pair of sneakers with the slightly-too-narrow toe box? Redesigned because of your emails. Our extended sizing options? Direct result of your requests. So don’t hold back—tell us what’s on your mind!
"I wasn’t sure if anyone would read my suggestion about eco-friendly packaging... but two weeks later, there it was in their newsletter!"
- Jamie R., loyal customer since 2022
P.S. Need help ASAP? Try texting our support number—we’ve found it’s way faster for quick sizing questions or order updates. Just don’t be surprised if you get a selfie with your package from our warehouse team!
Whether you’re curious about our Italian leather sourcing (fun fact: we visit the tanneries twice a year) or want to brainstorm your perfect shoe collection, we’re here for it. Seriously—Alex still answers about 30% of customer emails personally. Try us!
