You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items may be exempt from returns due to hygiene reasons or product nature; these exceptions will be clearly marked on the product page. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account after approval. The exact timing depends on your payment provider's policies. Shipping costs are non-refundable except in cases where the return is due to our error. For items purchased during sales or with promotional discounts, only the final paid amount will be refunded.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as some processing times may vary. If you've done this and still haven't received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method after verification.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Pacestep
Address: 3617 Settlers Lane, Whitestone, New York
E-Mail: [email protected]
Phone: +1917-838-2608
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24 business hours.
